Returns & Exchanges

At LISEN, we stand behind the quality of our phone accessories and offer a hassle-free 30-day return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to help you with a quick and easy exchange or refund.

1

Initiate Your Request

Contact our customer support team at support@lisen.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Pack the Item

Securely place the accessory in its original packaging, including all cables, manuals, and components that were included in the initial shipment.

3

Ship to LISEN

Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking number for reference.

4

Receive Refund or Exchange

Once our quality control team inspects the returned item, we will process your full refund or ship out your replacement accessory within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing